Welcome to SEE Me CX, where we help brands learn about and connect with their customers.
De-risk your new role as you build your CX team and/or function. Coach and train staff in CX leadership and strategy, Voice of Customer programs, culture programs, CX design, and more.
You have customer feedback, now what? Build a plan for how to influence and collaborate across your organization with initiatives that matter.
Make the shift from multi-channel to omni-channel so that you can know your customers holistically no matter the channel they choose. Develop and use your next-best-action insights in the most effective way.
Prepare metric-driven strategies and actionable playbooks from your Voice of Customer data. Determine the CX metric and measurement approach best for your organization.
Create exec and board-ready presentations or speaking events for your organization. Topics can help inspire teams or share the latest CX insights.
Partner with key business areas on a suite of programs to build and sustain a culture of customer-centricity.
Create or refresh your approach to customer feedback with a methodology that asks the right questions at the right time including metrics to know what is important for your organization.
Understand your customers' journey with you by mapping current state or desired future state experiences.
Focus on your employees (internal) as well as your customers (external). Learn about and drive improvements so your employees are empowered to do their best.
Customer Experience (CX) is the perception a customer has with a brand over time. Customer perceptions are formed with every touchpoint or interaction across any channel used (call, chat, retail, app, email, website, etc.). Was the customer successful? Was it easy? What emotion was formed as a result?
The experiences your customers have can impact loyalty, revenue, share of wallet, word of mouth, and more. Each touchpoint or interaction can make or break what happens next. Don’t leave it for chance.
SEE Me CX offers flexible pricing models depending on preference and services you need:
- Project Based
- Retainer
- Hourly Rate
- Salary (Fractional Leader)
Charlene’s 25+ years in leadership across healthcare, financial services, and analytics industries has rewarded organizations with legacy impact due to her results-structured initiatives and collaborative style.
Her recent roles were as VP, Brand and Member Experience for a federal credit union, Chief Customer Officer for a SaaS in product experience, and VP, Exceptional Experience for a large health plan.
Charlene has performed the work she now imparts and provides to her clients. She holds a master of healthcare administration and is a certified customer experience professional (CCXP). She enjoys sharing her knowledge with others and supporting clients on their CX journey.
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