We help brands learn about and connect with their customers.
To ensure business understand and improve interactions with their customers and to be sure those interactions are positive, efficient, and aligned with expectations.
SEEmeCX provides guided learning and immediate support, using best practices and technology solutions to help businesses improve and deliver exceptional customer experiences.
Approachable and personable
We’re part of the team
Streamline processes
Building confidence
Consumable insights with clear recommendations
Adapting to your needs
President and founder
Charlene’s 25+ years in leadership across healthcare, financial services, and analytics industries has rewarded organizations with legacy impact due to her results-structured initiatives and collaborative style.
Her recent roles were as VP, Brand and Member Experience for a federal credit union, Chief Customer Officer for a SaaS in product experience, and VP, Exceptional Experience for a large health plan.
Charlene has performed the work she now imparts and provides to her clients. She holds a master of healthcare administration and is a certified customer experience professional (CCXP). She enjoys sharing her knowledge with others and supporting clients on their CX journey.